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MY RESUME

Anchor 1
 Skills
 

  • Produced weekly technical analysis and wrote/revised knowledge articles for IT resolution

  • Developed and wrote user guides/manuals for training purposes on various software programs

  • Produced comprehensive edits for communication products

  • Possess extensive knowledge in Word, PowerPoint, and Excel

  • Managed Sharepoint content

  • Possess working knowledge of business English, spelling, grammar, and composition

  • Created forms/ads/newsletters with Word and InDesign which incorporated design and usability practices

  • Created illustrations and edited photos using Illustrator and Photoshop.

  • Developed digital documentation, including email campaigns, landing pages, and social media pages

  • Developed print documentation, including letters, newsletters, quick start guides, forms, and proposals

  • Published information in epub, paper, PDF, and web formats

  • Analyzed audience needs and project requirements

  • Applied design principles to media documents

  • Applied principles of ethical, gender-neutral, global, multicultural and unbiased communications

  • Conducted research to find appropriate content

  • Synthesized media, such as ads and articles, into newsletters, blogs, and websites

  • Multi-tasked to meet daily service level agreements

  • Managed projects from kick-off to completion and managed project changes

  • Developed, researched and wrote grant for in-service learning project for the Town of Delevan, WI

Software Skills

ADOBE ACROBAT

ADOBE ILLUSTRATOR

ADOBE INDESIGN

ADOBE PHOTOSHOP CC 

MICROSOFT EXCEL

MICROSOFT POWERPOINT

MICROSOFT WORD

SHAREPOINT

VISIO

WIX

MAILCHIMP EMAIL SERVICE

FACEBOOK/INSTAGRAM/TWITTER

 

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Work​
Experience
Freelance Grant Writer

March 2020 - Current

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  • Locate grant funding opportunities for local non-profits

  • Submit and follow-through with grant proposals

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Full-time student with Internship in HR @ Gateway Technical College, Kenosha, WI

December 2017 - December 2019

 

  • Collaborated with HR SME on job description needs and standards

  • Created job description template for consistency

  • Produced heavy edits of wordy job descriptions for clarity

  • Revised job descriptions within NeoGov database

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Technical Writer / Sr. Security Administrator - Northwestern Mutual, Franklin, WI

December 2010 - May 2017

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  • Developed and wrote user guides/manuals for training on various software programs

  • Analyzed and wrote knowledge management articles for user resolution

  • Managed SharePoint file storage for field documentation

  • Met weekly with SMEs to discuss database management and process improvements

  • Collaborated daily with field staff on difficult user issues while managing ticketing system for users

  • Handled field user account management

  • Participated in RACR (working remotely) via Cisco login

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Security Administrator - Northwestern Mutual, Milwaukee, WI

December 2003 - December 2010

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  • Managed large volume of user account access via Active Directory, UNIX, Sybase, Peoplesoft, CRM, Dropbox, etc.

  • Troubleshot TIER 1 user issues to resolution while multitasking between large call volume

  • Managed TIER 1 ticketing system

  • Met daily service level agreements using time management skills

  • Collaborated on teams with SMEs to complete projects, such as year audits

  • Participated in RACR (working remotely) via Cisco login

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Exam Coordinator - Northwestern Mutual, Milwaukee, WI

June 2001 - December 2003

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  • Managed exam completion results for all new field representatives

  • Managed large call volume related to required exams for contract and licensing requirements

  • Consulted with IS SMEs on technical issues regarding exam database

  • Evaluated technical errors in regard to events and facts

  • PC LAN contact for department

  • Developed instructional brochure for online exams

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Administrative Assistant II and III - Northwestern Mutual, Milwaukee, WI

July 1995 - June 2001

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  • Assistant to Director of Field, Growth & Development

  • Managed administrative programs for the division

  • Provided additional support to officers and specialists in the division

  • Composed PowerPoint presentations

  • Coordinated and ran large-scale, three-day meeting at the American Club for sr. management

  • Generated correspondence for director

  • Handled calendar and travel arrangements for director

  • Coordinated on-site meetings

  • Maintained confidentiality

Education
Gateway Technical College

Graduated December 2019

 

Associates of Applied Science in Professional Communications

Graduated with President's Honor Award

 

 

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